Lunchinabox ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website, mobile application, and services.
By using Lunchinabox services, you agree to the practices described in this policy.
1. Information We Collect
Personal Information
Full name
Email address
Phone number
Delivery address
Billing information
Account login details
Order & Usage Data
Subscription and order details
Delivery preferences
Meal selections
Communication history
App usage data
Device & Technical Data
IP address
Browser type
Device information
Cookies and analytics data
2. How We Use Your Information
We use your data to:
Create and manage your account
Process orders and subscriptions
Deliver meals and services
Send order updates and notifications
Provide customer support
Improve our services and user experience
Prevent fraud and ensure security
We do NOT sell your personal data.
3. Payment Information
Payments are processed through secure third-party providers (such as Paymob or other payment gateways). We do NOT store your full card details on our servers.
4. Sharing of Information
We may share limited information with:
Delivery partners
Payment providers
Technical service providers
Legal authorities (if required by law)
Only necessary data is shared to provide the service.
5. Data Security
We implement appropriate security measures to protect your data:
Secure servers
Encrypted connections
Access control
Secure authentication
However, no system is 100% secure, and users should also protect their account credentials.
6. Cookies & Tracking
We may use cookies and analytics tools to:
Improve performance
Remember preferences
Analyze usage
You can disable cookies in your browser settings.
7. Your Rights
You have the right to:
Access your data
Update your information
Request account deletion
Opt out of marketing communications
To request deletion or changes, contact us.
8. Data Retention
We keep your data only as long as necessary for:
Active subscriptions
Legal and accounting purposes
Customer support history
9. Third-Party Links
Our website/app may contain links to third-party services. We are not responsible for their privacy practices.
10. Updates to This Policy
We may update this policy periodically. Updates will be posted on this page with a revised date.